Privacy Policy

When you contact us or book a repair, we collect the details we need to help you: your name, phone number, email address, and the service address where the refrigerator is located. We also note basic information about your appliance and the problem you’re experiencing.

Like most websites, we automatically collect some technical data when you browse our site. This includes your IP address, browser type, device information, and the pages you visit. We use this to keep our site running smoothly and to understand how people find us.

We use your contact details to schedule your repair, send appointment confirmations, and follow up after the job is done. If you call or message us, we use that information to answer your questions and provide accurate service.

We may also use your information to improve our services, send occasional updates about special offers, and respond to reviews or feedback. We do not sell your personal information to anyone.

Our website uses cookies and similar technologies to remember your preferences and help us understand how visitors use the site. Cookies are small text files stored on your device. They do not contain personal information like your name or address.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us for service.

We use trusted third-party tools, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as page views, time on site, and general location. This helps us make our site better for customers in Potomac and the surrounding areas.

We may also use scheduling or communication platforms to manage appointments and send reminders. These providers only access your information to perform services on our behalf and are required to protect it.

We share your information only when necessary to complete your repair or run our business. For example, we may share your address and phone number with the technician assigned to your job. We may also share data with service providers who help us with scheduling, payment processing, or website analytics.

We will disclose your information if required by law, such as in response to a court order or to protect the safety and rights of our customers, our team, or the public. We never sell your personal information.

We keep your personal information only as long as we need it to provide service, maintain accurate records, and meet legal requirements. When we no longer need your data, we securely delete or anonymize it.

If you ask us to remove your information, we will do so unless we are required to keep it for legal or tax purposes.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to team members who need it to do their jobs.

No method of transmission over the internet is 100% secure, but we work hard to keep your information safe. If you have concerns, please contact us and we’ll be happy to discuss our practices.

You have the right to ask what personal information we hold about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing messages at any time by letting us know.

To exercise any of these rights, just call or email us using the contact details below. We’ll respond promptly and help you however we can.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we’ll post the new version on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information.

If you have questions about this privacy policy or how we handle your data, please reach out. We’re here to help.

You can call us at 301-368-8305. You can also write to us at Potomac Refrigerator Pros, Potomac, MD.